Returns & Refunds Policy
Return Process:
If you’re not happy with your purchase, returning it is easy. Just send it back to us at 531 Beavers Ln, Uvalde, TX 78801, USA.
We want you to be completely satisfied, so our return and refund process is straightforward and hassle-free.
Return Procedure:
If your item arrives damaged, defective, or incorrect, please contact us within 14 days for a return or exchange. We’ll send you a prepaid shipping label.
For other returns or exchanges, you have 30 days. Make sure the item is in its original condition with all tags and accessories. Start the return or exchange on our website or by email.
Please note that personalized, custom, or final sale items cannot be returned or exchanged. We don’t cover return shipping for non-defective items.
Refunds:
Once we receive your return, we’ll carefully check its condition. If it’s approved, we’ll refund you to your original payment method within 7-10 business days and send a confirmation email.
If your item is defective after the 30-day return period, we can repair or replace it. We’re dedicated to finding a solution that makes you happy.
We handle returns and exchanges professionally. If you have questions about our policy, please contact us.
Late or Missing Refunds (if applicable):
If your refund is delayed, check your bank account, reach out to your credit card company, and contact your bank. If issues persist, email us at [email protected] for assistance.
*** If you wish to cancel your order more than 6 hours after placing it, you will only receive a refund of 80% of the order amount.
Sale Items
Refunds are applicable to regular-priced items; sale items are non-refundable.
Exchanges
We replace defective or damaged items. Email us at [email protected] and send the item to 1531 Beavers Ln, Uvalde, TX 78801, USA.
Gifts
If marked as a gift, you’ll receive a gift credit for the return’s value. If not marked as a gift, the refund goes to the gift giver, who will be notified of the return.
Shipping
To initiate a return, mail your product to 1531 Beavers Ln, Uvalde, TX 78801, USA. You are responsible for return shipping costs, which are non-refundable. For items exceeding $75, utilize a trackable shipping service. Ensure secure packaging and include the original invoice. Once received, we’ll inspect and process your refund or exchange.